You can request repeat prescriptions:

• Online using the NHS app
• Order medication from local pharmacy 
• By contacting our reception team

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from the pharmacist. This means you can collect your repeat medicines directly from the pharmacy without having to visit the surgery or make an appointment to see the doctor or practice nurse every time you need more medicine.

If you would like to be considered for repeat dispensing the first step is to talk to your doctor and ask them if you can use repeat dispensing.

Please let us know 48 hours before you need a repeat prescription (not including weekends and bank holidays).

Patient Information Leaflet: Managing Your Urgent Medication Requests

Understanding Urgent Medication Requests

At our practice, we understand the importance of accessing your medications promptly. This leaflet provides you with essential information on how to request urgent medications and what to expect during the process.

What is an Urgent & emergency Medication Request?

• Urgent Medication Request: This is when you need your medication sooner than our standard 48-hour processing time

• Repeat Medication: These are medications that you regularly take and are pre-approved for repeat prescriptions. 

• Emergency medication requests: if you need medication within the day eg within 4 hours. 

How to Make an Urgent Request

1. For Repeat Medications: Please ensure your medication is on the repeat list in your Electronic Medical Records (EMR) system, EMIS. If so, your request will be processed as urgent.
2. Notify Us: Inform us about your urgent need. Your request will be processed within 24 hours. Please note, our doctors prioritize these requests but are often attending clinics throughout the day.
3. In Need of Immediate/emergency Medication?: If you require medication in less than 24 hours, pharmacies can provide an NHS emergency supply, or you can contact NHS 111 for further guidance.

Important Tips

• Avoid Last-Minute Requests: To ensure you have your medication when needed, please order in advance, allowing 48 hours for processing.
• No Screen Messages to Doctors: To avoid disrupting patient care, please do not expect immediate responses from doctors during clinic hours.
• Complex Requests: If your medication request involves complex issues (e.g., discharge discrepancies, medication errors), it will be referred to an on-call doctor for review.

Compliance and Monitoring

This policy and its procedures are crucial for the smooth operation of our practice and the well-being of our patients. It is reviewed annually to adapt to any changes in guidelines or requirements, ensuring our continued commitment to your health care needs.

Emergency and Urgent Contacts

• NHS 111: For guidance on urgent medication or in emergencies.
• Local Pharmacy: For an emergency supply of medications under the NHS emergency supply service.

NOTE: medication must be on your repeat list. The pharmacy cannot issue some drugs (eg controlled drugs), if they are not on repeat or need changes. 

Remember, our team is here to support you with your medication needs, ensuring you receive them safely and promptly. Should you have any questions or require further assistance, please don't hesitate to contact our reception staff.